Swar drives the design process at Xeno facilitating the translation of user insights into actionable strategies for design solutions. She works at the intersection of service design, human-centred research and social innovation. Her stubborn optimism coupled with her background in social innovation fuel her ambition to explore the potential for creating a positive social impact through every project.

She has worked in Mumbai, New York and Stockholm over the past few years and enjoys working in new places to learn about diverse cultures and people. Prior to founding Xeno, she worked with Veryday (part of McKinsey design) where she worked across industries including finance and automotive with a large part of experience focused in healthcare. She has a breadth of experience ranging from conducting research globally, to helping companies identify customer-centric services to customer-centric capability building for companies. She has earned a master's degree in Design for Social Innovation from School of Visual Arts, New York and holds a graduate diploma in Graphic Design from MIT Institute of Design, Pune.

Nikhita Ghugari